Frequently Asked Questions
Everything you need to know about growing with IFFCO Urban Gardens
What is the estimated delivery time for my order?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days across India.
Are your fertilizers and potting mixes organic?
Yes, IFFCO Urban Gardens specializes in high-quality, eco-friendly, and organic-based solutions designed specifically for home gardening and urban environments.
What is your return and refund policy?
We offer a 7-day return policy for damaged or defective items. To initiate a return, please provide proof of purchase and photos of the damaged product via our support email.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique AWB number to monitor your shipment in real-time.
Which payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
Do you provide guidance on how to use your products?
Yes, every product page features detailed 'How to Use' instructions. Additionally, you can find gardening tips and application guides on our blog and social media channels.